Refund policy
Return & Exchange Policy – Karseell India Official
At Karseell India Official, we are committed to delivering premium quality haircare products. All our products are carefully sealed and quality-checked before dispatch to ensure the highest standards of hygiene and safety.
All sales are final. We do not accept returns or issue refunds.
Exception: Wrong or Damaged Product
We understand that errors can occasionally occur. In the rare event that you receive a wrong or damaged product, we are happy to arrange an exchange, subject to the following conditions:
- The complaint must be raised within 48 hours of delivery.
- An unboxing video is strictly required — this must be recorded at the time of opening the package, clearly showing the sealed outer packaging and the product received inside.
- Claims submitted without a valid unboxing video will not be eligible for an exchange.
- The product must be unused, unaltered, and in its original condition.
How to Submit a Complaint:
- Record a clear unboxing video at the time of opening your package.
- Email us at karseellindiaofficial@gmail.com within 48 hours of delivery.
- Include your order number, a description of the issue, and attach the unboxing video.
- Our customer support team will review your request and respond within 2–3 business days.
Important Disclaimers:
- No refunds will be issued under any circumstances.
- Complaints raised after 48 hours of delivery will not be entertained.
- Claims submitted without an unboxing video will be automatically rejected.
- Products that are used, opened, or tampered with are not eligible for exchange.
Karseell India Official reserves the right to make the final decision on all exchange requests.